EASY RETURNS & EXCHANGES

First of all, we must highlight that Supporters.pro will not be held responsible for improper assembly by the client. All of our products pass a quality-control test and are inspected before being sent to the client.
Our main objective is our clients' satisfaction, so if you are not satisfied with their order, you will have up to 15 days to return the product. 

Voluntary return

These are returns made when the client doesn’t like the product received, is not satisfied with the colour, or the size is incorrect.

Don’t worry, returning products is easy. Just take the following steps for a voluntary return:

For any orders, you must send the jersey to be returned to our offices. The delivery address will be provided via e-mail.

1.- Contact us by email: we [at] supporters [dot] pro indicating your name or your order number and the product to be returned.

2.- Voluntary return conditions: The jersey must be in the same condition as that in which it was delivered and must preserve as much of its original packaging and labelling as possible. In no case will we accept a product that has been used by the client or with damaged packaging.

3.- Once we receive the product at Supporters.pro, we will check the return terms in point 2. If everything is in order we will proceed to refund the price.

Return Due To An Incident

These are returns in which the client receives a product in bad condition (is defective, has suffered damage during shipping or has any manufacturing problems). Don’t worry, returning products is really easy. Just take the following steps for a return due to an incident:

1.- Contact us by email: we [at] supporters [dot] pro indicating your name or your order number and the product to be returned.

2.- We will ask you for a picture of the defective product and whether you prefer a refund or replacement product.

3.- We will set a date and time for our logistics operator to collect the product to be returned. 

4.- As far as possible, you must return the product with the original packaging in which you received it.

5.- Once we receive the product at Supporters.pro we will proceed to refund the purchase price or send you a replacement. We will cover shipping charges for picking up the product.


SUPPORTERS.PRO TERMS OF USE

Date of last revision: February 2016

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS PLATFORM. By accessing or using this website, (collectively the "Platform") on any computer, mobile phone, tablet, console or other device (collectively, "Device"), you signify that you have read, understand and agree to be bound by these Terms of Use and any other applicable law, whether or not you are a registered member of SUPPORTER.PRO. SUPPORTER.PRO may change these Terms of Use at any time without notice, effective upon its posting to the Platform. Your continued use of the Platform shall be considered your acceptance to the revised Terms of Use. If you do not agree to these Terms of Use, please do not use this Platform.

PHYSICAL ACTIVITY NOTICE

The Platform may include features that promote physical activity. Consider the risks involved and consult with your medical professional before engaging in any physical activity. SUPPORTER.PRO is not responsible or liable for any injuries or damages you may sustain that result from your use of, or inability to use, the features of the Platform.

INTELLECTUAL PROPERTY

All intellectual property on the Platform (except for User Generated Content) is owned by SUPPORTER.PRO or its licensors, which includes materials protected by copyright, trademark, or patent laws. All trademarks, service marks and trade names (e.g., the SUPPORTER.PRO name and the SUPPORTER.PRO design) are owned, registered and/or licensed by SUPPORTER.PRO. All content on the Platform (except for User Generated Content), including but not limited to text, software, scripts, code, designs, graphics, photos, sounds, music, videos, applications, interactive features and all other content ("Content") is a collective work under the United States and other copyright laws and is the proprietary property of SUPPORTER.PRO; All rights reserved.

PLATFORM USE RESTRICTIONS

You may use the Content only for your own non-commercial use to participate in the Platform or to place an order or purchase SUPPORTER.PRO products. You agree not to change or delete any ownership notices from materials downloaded or printed from the Platform. You agree not to modify, copy, translate, broadcast, perform, display, distribute, frame, reproduce, republish, download, display, post, transmit or sell any Intellectual Property or Content appearing on the Platform, including User Generated Content (defined below), without SUPPORTER.PRO's prior written consent, unless it is your own User Generated Content that you legally post on the Platform. You agree not to use any data mining, robots, scraping or similar data gathering methods. Nothing in these Terms of Use shall be interpreted as granting any license of intellectual property rights to you.

PRODUCT ORDERS

All orders placed through the Platform are subject to SUPPORTER.PRO's acceptance. This means that SUPPORTER.PRO may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else. If your credit card has already been charged for an order that is later cancelled, SUPPORTER.PRO will issue you a refund.

USER GENERATED CONTENT

"User Generated Content" is communications, materials, information, data, opinions, photos, profiles, messages, notes, website links, text information, music, videos, designs, graphics, sounds, and any other content that you and/or other Platform users post or otherwise make available on or through the Platform, except to the extent the Content is owned by SUPPORTER.PRO.

POSTING RULES: USER-GENERATED CONTENT AND USER CONDUCT

You are solely responsible for your User Generated Content, your interactions with other users and your activity on the Platform. Do not take any action or post anything that may expose SUPPORTER.PRO or its users to any harm or liability of any type.

Stay on topic and post only constructive comments and questions. Unless the Platform feature asks for it, don't talk about policies, future products, speculations or rumors about SUPPORTER.PRO and SUPPORTER.PRO products, or anything else off topic.

Flaming and insults are prohibited. Do not post User Generated Content, or a link to a website, that, in SUPPORTER.PRO's sole discretion, is illegal, offensive, libelous, defamatory, infringing, inflammatory, deceptive, inaccurate, misleading, malicious, fraudulent, false, indecent, harmful, harassing, intimidating, threatening, hateful, abusive, vulgar, obscene, pornographic, violent, sexually explicit, invasive of privacy, publicity, intellectual property, proprietary or contractual rights, offensive in a sexual, racial, cultural, or ethnic context, will harm or threaten the safety of others, or is otherwise objectionable. Do not post photos or videos of another person without that person's consent. Do not "stalk," intimidate, abuse, harm or harass another Platform user or person.

Do not post personal information. Do not collect or solicit personal information from other Platform users or send unsolicited emails or other communications. Do not collect, use or post on the Platform the private information of anyone else without their consent or for illegal purposes.

The Platform is not to be used for any commercial purpose. Do not post any advertising, solicitation or commercial content whatsoever on the Platform or accept payment from a third party in exchange for your performing commercial activity on the Platform. Do not post any User Generated Content that involves the transmission of "junk mail," "chain letters," or unsolicited mass mailing or "spamming." Do not use automated scripts to collect information from, or otherwise interact with, the Platform.

Do not impersonate any person or entity, including without limitation athletes or SUPPORTER.PRO employees. Do not misrepresent yourself, your age or your affiliation with any person or entity.

COPYRIGHT INFRINGEMENT COMPLAINTS

If you believe that your work has been improperly copied and posted on the Platform, such that it constitutes infringement, please provide us with the following information:

name, address, telephone number, email address and an electronic or physical signature of the copyright owner or of the person authorized to act on his/her behalf;

a description of the copyrighted work that you claim has been infringed;

a description of where on the Platform the material that you claim is infringing is located;

a written statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and

a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

These requirements must be followed to give SUPPORTER.PRO legally sufficient notice to SUPPORTER.PRO of infringement. Send copyright infringement complaints to:

Legal Department (Copyright)
Av. Josep Tarradellas 61, Barcelona, Spain 08029
Email: we[at]supporters[dot]pro

We suggest that you consult your legal advisor before filing a notice with SUPPORTER.PRO's copyright agent, because there may be penalties for false claims.

LINKS

The Platform may contain links to websites, applications or other products or services operated by other companies ("Third Party Platforms"). SUPPORTER.PRO does not endorse, monitor or have any control over these Third Party Platforms, which have separate terms of use and privacy policies. SUPPORTER.PRO is not responsible for the content or policies of Third Party Platforms and you access such Third Party Platforms at your own risk.

MOBILE SERVICES

The Platform contains services and features that are available to certain mobile Devices. Your carrier's normal rates and fees apply. Not all mobile services will work with all carriers or Devices. By using SUPPORTER.PRO's mobile services, you agree that we may communicate with you by electronic means to your mobile Device and that certain information about your use of these services may be shared with us. If you change or deactivate your mobile phone number, you must promptly update your account information to ensure that we don't send your messages to a different person.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless SUPPORTER.PRO, its affiliates, officers, directors, employees, agents, licensors and suppliers from and against all claims, losses, liabilities, expenses, damages and costs, including, without limitation, attorneys' fees, arising from or relating in any way to your User Generated Content, your use of Content, your use of the Platform, your conduct in connection with the Platform or with other Platform users, or any violation of these Terms of Use, any law or the rights of any third party.

USER INTERACTION DISCLAIMER

You are solely responsible for your interactions with other people, whether online or in person. SUPPORTER.PRO is not responsible or liable for any loss or damage resulting from any interaction with other Platform users, persons you meet through the Platform, or persons who find you because of information posted on, by or through the Platform. You agree to take reasonable precautions in all interactions with other users on the Platform, and conduct any necessary investigation before meeting another person. SUPPORTER.PRO is under no obligation to become involved with any user dispute, but may do so at its own discretion.

WARRANTY DISCLAIMER

NIKE is not responsible or liable for any User Generated Content or other Content posted on the Platform or for any offensive, unlawful or objectionable content you may encounter on or through the Platform. The Platform, User Generated Content, Content, and the materials and products on this Platform are provided "AS IS" and without warranties of any kind. To the fullest extent permitted by law,  SUPPORTER.PRO disclaims all warranties, express or implied, including, but not limited to, implied warranties of title, merchantability, fitness for a particular purpose and non-infringement.  SUPPORTER.PRO cannot guarantee and does not promise any specific results from use of the Platform.  SUPPORTER.PRO does not represent or warrant that the Platform will be uninterrupted or error-free, that any defects will be corrected, or that this Platform or the server that makes the Platform available are free of viruses or anything else harmful. To the fullest extent permitted by law,  SUPPORTER.PRO does not make any warranties or representations regarding the use of the materials or Content in the Platform in terms of their correctness, accuracy, adequacy, usefulness, reliability or otherwise. You understand and agree that you download or otherwise obtain Content at your own risk, and that you will be solely responsible for your use and any damage to your mobile Device, computer system or other Device in which you access the Platform, loss of data or other harm of any kind that may result.  SUPPORTER.PRO reserves the right to change any and all Content and other items used or contained in the Platform at any time without notice. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

SEVERABILITY

If any provision in these Terms of Use is held invalid, the remainder of these Terms of Use shall continue to be enforceable. If any provision in these Terms of Use is deemed unlawful, void or unenforceable, then that provision is deemed severable from these Terms of Use and the remaining provisions are still valid and enforceable.

TERMINATION

SUPPORTER.PRO reserves the right in its sole discretion to terminate your account, delete your profile and any of your User Generated Content, and restrict your use of all or any part of the Platform for any or no reason, without notice, and without liability to you or anyone else.  SUPPORTER.PRO also reserves the right to block users from certain IP addresses or Device numbers and prevent access to the Platform. You understand and agree that some of your User Generated Content, such as that which is displayed outside your profile, in activity feeds, in other parts of the Platform, or on other platforms (e.g., Facebook, Twitter, Google, etc), may continue to appear on the Platform or on other platforms even after your User Generated Content is removed or your account is terminated. These Terms of Use remain in effect even after your account is terminated. The Terms of Use relating to Intellectual Property, Indemnification, User Interaction Disclaimer, Warranty Disclaimer, Limitation of Liability, Miscellaneous, Severability and terms that by their nature may survive termination shall survive any termination.